Training & Culture Specialist - Hybrid - Orange County, CA
Job Title: Training & Culture Specialist
Location: Hybrid – Orange County, CA
Department: Operations Reports To: Operations Manager
Experience Level: 2-3+ years
Salary Range: $80,000-$95,000
Employment Type: Full-Time
Schedule: 8:30am - 5:00pm; Monday - Friday
Pan American Properties, Inc. is seeking a Training & Culture Specialist to play a critical role in developing our people, strengthening operational consistency, and reinforcing our company culture.
This position goes beyond traditional training. You will serve as a visible partner to teams across the organization—helping translate strategy into daily practice while reinforcing our core values: Integrity, Collaboration, Excellence, Innovation, and Respect.
The ideal candidate blends process discipline with people-centered leadership. You are thoughtful, adaptable, and steady—someone who brings clarity to systems, builds trust through consistency, and helps teams grow with confidence.
How We Work at Pan American (Read Carefully)
Pan American is a fast-moving, operationally complex organization. We value clarity, follow-through, and visible ownership. This role requires comfort operating in real-world environments—active properties, field teams, evolving systems, and changing priorities.
Key Responsibilities
- Deliver hands-on training for core platforms including Rent Manager, Salesforce, Corrigo, and related systems
- Lead onboarding for new hires across departments, ensuring role clarity and cultural alignment
- Design, document, and maintain scalable training materials, SOPs, and digital learning resources
- Embed system training and standardized processes into daily operations
- Serve as a culture builder by reinforcing company values, norms, and people-first standards
- Partner with managers to support performance follow-through, feedback loops, and adoption
- Maintain strong visibility and accessibility through in-person site visits and team engagement
- Champion the user experience by simplifying systems and improving process clarity
- Collaborate on software optimization initiatives and user testing efforts
What Success Looks Like
· Turning ideas into action, not just recommendations
- Turning ideas into action, not just recommendations
- Following through consistently—even when work is repetitive or unglamorous
- Being present, visible, and engaged with teams in person
- Bringing structure to ambiguity and calm to change
- Clarify ownership by emphasizing outcomes (adoption, consistency, follow-through), not just support or participation
- Within 90 Days...
- Fully embedded in core systems and processes
- Trusted presence with managers and field teams
- Onboarding experience stabilized and consistent
- · Within 6–12 Months...
- Training materials and SOPs are current, usable, and adopted
- Employees rely on this role for clarity and consistency
- Measurable improvement in onboarding, training completion, and system adoption
- Culture expectations are visible, reinforced, and consistently applied
- Experience in property management or real estate operations not required, but preferred
- Working knowledge of systems such as Rent Manager, Salesforce, and Corrigo
- Tech-forward with a solutions-oriented mindset
- Strong documentation and process development skills (SOPs, LMS experience a plus)
- Comfortable working independently and cross-functionally
- Willing and able to travel locally for on-site training
- Consistent, reliable, and detail-oriented with strong follow-through
This role requires the incumbent to be comfortable both giving and receiving direct, respectful feedback in service of maintaining a low-drama, high-standards culture. Additionally, the ideal candidate profile is as follows:
- Presence & Professionalism
- Confident yet approachable
- Calm, truthful, and supportive
- Observant and adaptable in dynamic environments
- Patient and composed under pressure
- Builds trust and credibility through quiet competence
- Humble, grounded, and service-oriented
- Communication Style
- Clear, concise, and thoughtful communicator
- Supportive but firm when needed
- Engaging and confident presenter
- Collaborative and proactive across teams
- Strong listener with a people-first approach
- Tech-savvy and effective across digital platforms
- Leadership Ability
- Takes ownership and initiative
- Leads by example without formal authority
- Acts as a servant leader and team unifier
- Guardian of process, standards, and documentation
- Trusted cross-functional partner
- Emotionally intelligent (EQ) and highly visible in person
- Drives results through influence and partnership
- Culture Building & Capacity
- Promotes accountability, clarity, and high follow-through
- Serves as a culture stabilizer who reduces friction and promotes alignment
- Operates with a low-drama, high-dependability mindset
- Champions the belief that process empowers people
- Able to pivot and adapt as needs evolve
- Reinforces consistent learning habits and behaviors
- Bonus Qualifications
- Experience launching or managing a Learning Management System (LMS)
At Pan American Properties, Inc. we are intentional about how we build systems, support people, and scale responsibly. Our culture is grounded in Integrity, Collaboration, Excellence, Innovation, and Respect, and this role plays a key part in bringing those values to life every day.
Pay & Benefits
$80,000 - $95,000/Annually (depending on experience)
Medical, Dental, Vision, FSA/HSA
401(k) with Employer Match Upon Vesting
Paid Time Off (Vacation, Sick, Holidays, Bereavement)
Training and Growth Opportunities
Hybrid Work Arrangement (Corporate Office Located in Tustin, CA)
A thorough background check and drug screening will be conducted prior to placement. A conviction may not necessarily disqualify you from employment.
*Pan American Properties, Inc. provides equal employment opportunity without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other basis protected by law. If needed, reasonable accommodations for the hiring process will be made.