Pan American Properties

*** IMPORTANT NOTE: This position requires the incumbent to live on-site at our Hallmark property in Ontario, CA. This is NON-NEGOTIABLE for this role ***
 

Position Overview:

Pay Rate: $30.00/Hour

Schedule: Full-Time, Monday through Friday, 8 Hours Per Day - 8:30am to 5:00pm

Unit/Property Overview:

• Property Name: Hallmark at Mission Apartments
• Units: 50
• Property Address: 840 S. Magnolia Ave., Ontario, CA 91762
• # of Bedrooms: 2
• # of Bathrooms: 1
• Monthly Rent (Discounted from FMRV/"Manager's Special"): $1,266.67 Per Month
• Link to View Pictures/Learn More: Hallmark Apartments
• Property Amenities: 
  • Newly Renovated
  • Washer/Dryer On-Site
  • AC/HVAC In-Unit
  • Separate Leasing Office
  • Private Garage Parking
  • Dogs Allowed
  • Cats Allowed
  • Pool
  • Club House
  • And Many More! Please Look at the Linked Webpage to Learn More.

Duties and Responsibilities:

The On-Site Resident Manager is called upon to function in the following areas

1) establishing and promoting a community environment

2) be available to residents & assist their needs

3) perform administrative responsibilities

4) serve as the primary responsibility for the financial operations of the community by maximizing the income and controlling the expenses of the apartment community.

The ideal candidate is customer service oriented, reliable, positive, energetic, and professional.

Candidates need previous experience as a previous on-site property manager with a commitment to apply their very best in a high-energy environment.

Job Duties/Responsibilities

• Demonstrate ability to understand financial goals, operate asset in owner’s best interest in accordance with company policies & procedures, and comply with Fair Housing, State and Federal laws
• Ensure community is rented to fullest capacity by utilizing marketing strategies to attract prospective residents
• Interpret, enforce, and explain the apartment lease and all policies proactively during check-ins and welcomes
• Walk property and/or building to address safety concerns, maintenance items, pool or landscaping issues and cleaning needs
• Ensure community is maintained to the best possible physical condition within the limits of the established budget
• Review, report, and document all necessary maintenance requests
• Ensure community appearance and repairs are noted and completed on a timely basis
• Oversee and ensure all resident move-ins, move-outs, rent increases, and evictions are processed in a timely manner
• Monitor conduct of residents to ensure compliance with house rules, regulations, and lease; enforcement of apartment rules, maintain written records, and report occupancy violations, disturbances and other infractions by tenants and guests
• Responsible for managing daily operations of community related matters, by investigating and resolving resident concerns, and initiating corrective actions
• Complete various daily and month-end reports including collection of rent, administration of late fees, three-day notices, and delinquency notices
• Attend company trainings, provide input and direction, and develop action plans for community improvement

Educational Requirements:

• High School Diploma or Equivalent (higher education preferred)

Skills, Training, or Qualifications:

• Minimum of 3 years of experience as an on-site property manager and/or highly relevant experience with consistent property management is required
• Strong computer literacy with knowledge of Microsoft Office Suite, including Excel, Word, and Outlook is required
• Experience in budget preparations and monthly reports preparation is highly desired
• Strong knowledge of landlord tenant law and regulations, including Fair Housing Laws
• Strong knowledge of maintenance operations as it relates to apartment communities
• Strong interpersonal and communication skills in order to interact effectively with prospects, residents, peers and management
• Effective administrative, organizational and time management skills

Required Background Screening/Reference Check:

A thorough background check and drug-screening will be conducted prior to placement. (A conviction may not necessarily disqualify you from employment from Pan American Properties, Inc.)

*Pan American Properties, Inc. provides equal employment opportunity without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other basis protected by law. If needed, reasonable accommodations for the hiring process will be made.

Why Join Pan American Properties?

At Pan American, we believe that great property management starts with empowered, supported leaders on the ground. As the On-Site Resident Manager at our Hallmark Mission property, you’ll be more than a point of contact—you’ll be a cornerstone of the community.

🩺 Benefits
As a full-time team member, you will have access to a comprehensive benefits package designed to support your health, financial security, and overall well-being, including:

• Medical coverage (Anthem and Kaiser options available)

• Dental insurance

• Vision insurance

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options

• Short-Term Disability, Accident Insurance, and Life Insurance

• 401(k) Retirement Plan with a 3% Company Match

We believe in taking care of the people who take care of our people!

🏡 Live Where You Lead
Enjoy a discounted 2-bedroom unit right on-site, immersing yourself in the community you serve.

🔑 Autonomy Meets Support
Manage day-to-day operations with independence, while knowing you have full access to corporate and maintenance support when needed.

💼 Growth Minded Culture

This role offers more than day-to-day responsibilities. You will join a team that values professionalism, clear communication, accountability, and long-term development. We invest in our people because strong leaders create strong communities.

If you are looking for a meaningful opportunity to make a tangible impact while being supported by a team that values excellence, Pan American Properties is ready to welcome you.